Votran Operations Contractor to Change; No Service Impacts Expected

August 12, 2025

Votran’s operations will transition to a new contractor on Aug. 15, with no impacts to service expected.

During its May 6 meeting, the Volusia County Council approved a contract with RATP Dev USA to operate Votran services. Staff in the County’s Transit Services Division has been working with RATP Dev to ensure a smooth transition with no disruptions to customers.

RATP Dev is onboarding existing Votran employees and installing new software that will be used to schedule bus operations. Current systems will remain in use while the new software is configured, employees are trained, and data is migrated.

Paratransit customers will soon be able to schedule trips using a mobile app, check trip statuses, and pre-pay for rides. Currently, trips must be scheduled by calling Votran’s Paratransit Reservations line. The call center will remain available for those who prefer to use it, while the app will serve as an additional, optional tool. More information will be shared with paratransit customers as the app rollout approaches.

“We are pleased with the opportunities RATP Dev brings to our service,” said Transit Services Division Director Bobbie King. “Customers should expect to see improvements in customer service and on-time performance shortly after the transition on Aug. 15.”

For more information on transit options in Volusia County, visit Votran.org or call Votran Customer Service at 386-761-7700. Riders can also download the MyStop Mobile app from the Apple App Store or Google Play to plan trips and access real-time bus information. Bus stops are marked with ID numbers that riders can text to receive bus arrival updates.