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Frequently Asked Questions

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The Votran service area maps and schedules are divided into three areas: East Volusia, West Volusia, and Southeast Volusia. Click here to view the route listing and maps of each service area.

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Schedules and maps are available at all sales outlets, local libraries, city halls, county administration buildings, and on all fixed route buses. You can also call Votran and have one mailed to you at no charge. Click here for online version.

Any service suggestions are subject to review for inclusion in the County’s budget. You should send the request in writing to:
C/O Senior Planner
950 Big Tree Road
South Daytona, Fl 32119

You bet! You can use the MyStop Trip Planner by going to the home page and clicking the map image.  You will need to know the address from which you will depart, the address of your destination, and the day and time you will travel.  Riders can use the online trip planner any time or call Votran during normal business hours 8:00 a.m. to 5:00 p.m. Monday to Friday for the help you need to ride with Votran.

Contact the company that manages Votran bus advertising:

Vector Media 
Kevin Hahn - Market Manager
Telephone: (386) 295-5544
Fax: (386) 295-5544

Within city limits the bus benches are placed with the approval of the city. If the city has benches with advertising, then the city has a contract with the company that supplies the bench. Please contact your city public works department for more information.

Passes can be ordered online from the Bus Fares and Passes page.  Votran passes can be obtained at sales outlets in New Smyrna Beach, South Daytona, Daytona Beach, Ormond Beach, Deltona, and DeLand. All outlets are served by fixed route bus routes. For more information on where to buy bus passes, click here.

How Do I Contact Votran?

Telephone numbers
(386) 761-7700 (Daytona Beach)
(386) 424-6800 (Southeast Volusia)
(386) 943-7033 (West Volusia)

The application and user guide for Votran "Gold" can be found online from the Special Services pull down menu, Gold Service.

Gold service phone numbers
Greater Daytona Beach Area Customer service – (386) 322-5100
West Volusia Customer service – (386) 943-7050
Southeast Volusia Customer service – (386) 424-6810

What is the Votran Commuter Assistance Program?

Votran’s Commuter Assistance Programs are conducted through a program sponsored by the Florida Department of Transportation called reTHINK,  reTHINK can help commuters find carpool, van pool and ride-share opportunities in their area.

Van Pool operations are operated through COMMUTE with Enterprise. COMMUTE with Enterprise is a national company that helps to provide van pooling opportunities in Volusia County and all of Central Florida.

There are many opportunities for you to do business with Votran. Visit Volusia County Purchasing Division for any open Votran bids.

The farebox return or recovery rate varies among transit agencies. Presently, fares account for 16 percent of Votran operating revenues.

Farebox Ratio
Year Operating Cost Farebox Revenue Farebox Ratio
FY 2019  $                                               26,747,725  $             3,111,269 11.6%
* FY 2020  $                                               26,061,246  $             1,497,926 5.7%

90% of Votran expenses fall into four categories:

  • Labor and labor related expenses
  • Fuel and lubricants
  • Insurance (vehicles and facilities)
  • Replacement parts (vehicles and facilities)

Votran recently reviewed the system for cost savings while improving service to the system.  This review resulted in 3 changes. 

  • The Route 24 serving Northwest Volusia County was converted to an on-demand service.  This proved a cost savings by not having a bus on the road, but provided a service enhancement to riders by allowing them to make reservations for a smaller bus to pick them up curbside.
  • The Route 44 serving New Smyrna Beach from beachside to Walmart at I-95 was converted to FLEX 44.  Another cost savings and service enhancement by reducing a large bus to an on demand service.
  • The Route 25 was deleted as part of cost cutting effort.  The route was ahead of its time and the area was not ready to provide the amount of ridership needed to support the route.

For a full list of Votran's history and acomplishments, click here to view the Votran History page.