Gold Service

Votran’s Gold Service is available to persons who, because of physical or mental disability or age, are unable to transport themselves and cannot use fixed-route bus service. Assisting devices such as wheelchair lifts and lowered steps for easy boarding access meet requirements of the Americans With Disabilities Act. Service is available throughout Volusia County for those who meet eligibility requirements.

Click here for Votran Gold users guide for the deaf and hearing impaired
Click here for Votran Gold users guide audio format (mp3)

An eligibility application for Votran Gold service is in place as part of the approved ADA paratransit program.  Anybody may download and print an application and users guide or request one from Votran by calling one of the Gold Service numbers below.

The Eligibility application must be filled out completely to be considered for transportation services from Votran. The eligibility process can take up to twenty-one (21) days to complete. If you are approved for Votran Gold Service, the scheduling of future trips is a quick and easy process.

In cases where the application reviewer determines that the applicant is not qualified for full eligibility, the reviewer prepares a letter of determination.  The letter will explain whether the application has a determination of denial of full eligibility, a conditional eligibility or a temporary eligibility.  In each letter the applicant will be provided the opportunity to appeal for full eligibility within 60 days of the postmark on the letter.  The appeal form will be provided to the applicant along with the determination letter.  If you prefer to make your appeal in person you may do so by  appointment by calling the Votran Customer Service Manager.

Gold service phone numbers

Greater Daytona Beach Area
Customer service (386) 322-5100

West Volusia
Customer service (386) 943-7050

Southeast Volusia
Customer service (386) 424-6810

(TDD) For Hearing/Speech Impaired

Daytona Beach Area Customer service
(386) 756-7494
West Volusia Customer service
(386) 943-7052
Southeast Volusia Customer service
(386) 424-6820
Florida Relay Center
1-800-955-8770

Transportation Disadvantaged

Hotline
1-800-983-2435

Service hours correspond to those provided by the nearest fixed bus route. The following hours are a general guide: 

EAST VOLUSIA
6:00 a.m. - 6:00 p.m., Monday through Saturday

WEST VOLUSIA & SOUTHEAST VOLUSIA
6:00a.m. - 6:00 p.m., Monday through Saturday

EVENING SCHEDULE
Limited service is available in Daytona during evening hours 6 p.m. to 11:30 pm.

SUNDAY SCHEDULE
Limited service is available in Daytona on Sunday 6:00 a.m – 6:00 pm.

Votran Gold reservations may be made from 7 a.m.-5 p.m.  

Gold service phone numbers

Greater Daytona Beach Area
Customer service (386) 322-5100

West Volusia
Customer service (386) 943-7050

Southeast Volusia
Customer service (386) 424-6810

(TDD) For Hearing/Speech Impaired

Daytona Beach Area Customer service
(386) 756-7494
West Volusia Customer service
(386) 943-7052
Southeast Volusia Customer service
(386) 424-6820
Florida Relay Center
1-800-955-8770

Transportation Disadvantaged

Hotline
1-800-983-2435

 

A $3.00 one-way fare is charged for Gold service. Exact change is required. Votran drivers do not carry cash. A certified personal care attendant assisting the passenger will not be charged. A companion will be charged a $3.00 one-way fare.  For more information on Votran fares please go to our Fare page .

Qualified persons or their personal care attendants must request transportation at least one day in advance of travel. Reservations can be made no more than 7 days in advance. When calling the Gold reservations office, please do not forget to make reservations for personal care attendants or companions accompanying you. Please do not forget to advise the reservation office of any mobility device you will travel with and if you will need a lift or ramp when boarding.

Subscription service is available for customers who require transportation service to the same destination at least three or more times a week. Only one telephone call is necessary to make a subscription service reservation. However, the reservations office must be advised of any change in scheduling needs.

Gold service phone numbers

Greater Daytona Beach Area
Customer service (386) 322-5100

West Volusia
Customer service (386) 943-7050

Southeast Volusia
Customer service (386) 424-6810

(TDD) For Hearing/Speech Impaired

Daytona Beach Area Customer service
(386) 756-7494
West Volusia Customer service
(386) 943-7052
Southeast Volusia Customer service
(386) 424-6820
Florida Relay Center
1-800-955-8770

Transportation Disadvantaged

Hotline
1-800-983-2435

(pdf format*):
GOLD eligibility application (English)

GOLD Users Guide (English)

GOLD Users Guide (Spanish)

Gold eligibility application (Spanish)
 

*To view and print pdf documents you need the Adobe Acrobat. If you do not have it you may download one for free.