How To Ride
The new Votran fare media is similar to credit card – it is a magnetic swipe card. The passes must be inserted into the card reader on the bus to be verified the first time you use it. On future boardings, passes may be swiped through the card swiper on the top of the farebox. The card reader will quickly scan and verify that the pass is valid.
The clock starts running on all passes the first time you insert them into the card reader. On the back of each pass, the exact date and time of expiration will be printed, so riders know to the minute exactly when their pass expires.
When attempting to use any discounted pass, riders must remember to have proper identification verifying that they are authorized to use that discounted pass.
- Senior Citizens: I.D. with proof of age: Government I.D. or License, Medicare card (red, white and blue), Passport, etc.
- Disabled: Valid Agency I.D.: Conklin Center, ACT, WORC, Medicare card (red, white and blue), Passport, etc. (Not Medicaid Gold Card)
- Youth: Government I.D. or License, School I.D. (Not College I.D.)
- Votran Issued Photo ID: Photo ID cards can be obtained at the Votran administration office at 950 Big Tree Road in South Daytona or at the Transfer Plaza located at 207 Mary McLeod-Bethune Boulevard and Palmetto Avenue downtown Daytona Beach. Photo ID cards can be made Monday through Friday from 8:00 a.m. until 4:45 p.m.. Riders can get to the Administration Offices on the Route 7. Votran Photo ID cards can be used as proof of reduced fare. To obtain the photo ID card bring proof of age or disability to the office along with your best smile. Photo ID cards are made on the spot and available immediately. There is a $2.00 charge for the photo ID card.
Passes offer unlimited rides for the duration of the pass.
Fares can be paid with cash, tokens or passes.
One-day passes are available on-board all fixed route buses.
Other value passes are available for purchase at the following locations:
Votran office: 950 Big Tree Rd, South Daytona: weekdays, 8 to 4:30
Transfer Plaza: 207 Dr. Mary McLeod-Bethune Boulevard: Monday through Saturday, 8 to 5.
Volusia County Tag Office: 123 W. Indiana Ave, Deland, weekdays, 8 to 4:30
Ormond Beach Regional Library: 30 S. Beach St., Ormond Beach, 7 days per week
Deltona Regional Library: 2150 Eustace Ave., Deltona, Monday-Saturday
New Smyrna Beach Library: 1001 S. Dixie Freeway, NSB, Sun., Mon.,Thu., Fri., and Sat.
Volusia County Council on Aging: 2650 N. Dixie Freeway New Smyrna Beach, weekdays, 8 to 4:30
(Monthly Passes only at Council on Aging location)
If you do not have a bus schedule or a route map, give us a call at (386) 761-7700 (Daytona Area), 424-6800 (Southeast Volusia), or 943-7033 (West Volusia) and we’ll help you plan your trip. Be sure to have pencil and paper handy to write down notes. If you need a bus schedule, just ask, they’re free. Bus information lines are open Monday through Sunday, from 6 a.m. to 8 p.m.
Be sure to have your pass or exact change ready. Drivers do not make change. Scan your pass as shown above or pay the correct fare. If you request a reduced fare or plan to use a reduced fare pass, you will be asked to show proof of eligibility by the driver. Please have that documentation with you whenever you ride the bus.
Votran is unable to transport surfboards or any article that will block the aisle. All buses are equipped with bike racks. Pets must be in suitable containers. Hooks must be removed from fishing poles. Smoking, eating, drinking, loud playing of radios or other musical devices, and wearing roller skates are not allowed. Shirt and shoes are required at all times.
Bus stops are marked by a sign showing a bus and the Votran logo. Plan to arrive a few minutes early. When the bus comes toward you, check the sign over the windshield which shows the route number to make sure it is the route you want to ride. Signal the driver by raising your hand and the bus will stop for you. Remember, the bus will only stop at designated bus stops or at the far side of an intersection along the route. The bus will not stop in the middle of the block.
Please find a seat quickly. Bus courtesy is to leave the front seats vacant for senior citizens or people with disabilities who may board after you.
For the safety of children, other passengers, and our operators, the following is Votran’s guidelines for strollers on buses.
- Children should be removed and held safely in the arms of the parent or guardian and the stroller must be foldable / collapsed before entering the bus.
- While on board the bus, the stroller must remain folded and clear of the aisle.
- When exiting the bus, the child must be held by the parent or guardian and the stroller must remain folded until completely off and clear of the bus.
Adhering to these guidelines will help ensure a safer bus ride for everyone. Remember: Safety First!
VOTRAN is not responsible for loss or damage to your personal belongings, packages and/or bags.
For Votran Gold:
- Customer property that can be carried by the passenger/and or driver in one trip and can be stowed and secured safely on the vehicle, will be allowed to be transported with the customer, subject to the size restrictions outlined herein.
- Passenger property limitations do not apply to wheelchairs, child seats, secured oxygen, personal assistive devices, or intravenous devices that are scheduled at the time you reserve your trip.
For Votran Fixed Route Buses and Gold Service:
- Packages are restricted to those that can be easily handled by the customer and carried aboard without delaying the vehicle.
- The packages must fit either on your lap or in front of your area.
Votran is unable to permit large items such as:
- any items that will block the aisle.
- Strollers must be folded before boarding and while on the bus.
- Any packages or objects belonging to a customer cannot block aisles or emergency exits.
- It is important to remember that Votran is a shared-ride system and cannot accommodate packages or items that significantly reduce passenger capacity or otherwise negatively impact the safety or comfort of other passengers.
- Customers may use a personal grocery cart. Carts can be no larger than 30” high by 18” deep by 18” wide. However, the customer is required to maneuver his or her own cart.
- Fixed Route passengers in the courtesy seating area should give priority to the elderly or disabled.
- Hazardous materials are not permitted on the bus.
- A Votran Gold trip must be reserved and approved with the cart, or the driver will be unable to transport the customer with his/her shopping cart.
- Small animals in designed pet travel cases are permitted, as long as the customer is able to carry the pet travel case.
- Service animals are permitted, but must be under the handler’s control, housebroken, and not present a direct threat to others.
- Votran drivers and staff are not responsible for the care or supervision of service animals.
- Fixed Route passengers should refer to the schedule for additional information.
- Votran Gold passengers should refer to the Votran Gold User Guide for additional information.
When you get within a block of your destination, signal the driver to stop by pushing the yellow strip next to the window or by pulling the cord. Gather your belongings and move to the rear of the bus to exit. Wait until the green light above the door signals you to push the vertical bars. Once you exit, quickly move away from the bus. Never attempt to reboard a bus through the rear doors.
To help us improve service, rider comments are important. To make a comment, outline a misunderstanding or compliment an employee, please contact our office at (386) 761-7700 (Daytona Area), 424-6800 (SouthEast Volusia), or 943-7033 (West Volusia). Please note the bus route, bus number, time of day and location involved in the matter. You can use our online customer comment form by clicking here.
You may also write to us:
950 Big Tree Road
South Daytona, Fl 32119
Votran scheduled bus service is available Monday-Saturday from 6 a.m. to 7:30 p.m with limited Sunday and night service in the Greater Daytona Beach Area. Please check your schedules for details.
If you lose something on the bus, call (386) 761-7700 between 8 a.m. and 5 p.m., Monday-Friday.
TDD for hearing/speech impaired (all Votran services)
(386) 756-7494 Greater Daytona Beach area
(386) 943-7052 West Volusia area
(386) 424-6820 Southeast Volusia area
Votran’s mission is to identify and safely meet the mobility needs of Volusia County. This will be accomplished through a courteous, dependable, cost effective and environmentally sound team commitment.