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Gold Service
Votran’s Gold Service is available to persons who, because of physical or mental disability or age, are unable to transport themselves and cannot use fixed-route bus service. Assisting devices such as wheelchair lifts and lowered steps for easy boarding access meet requirements of the Americans With Disabilities Act. Service is available throughout Volusia County for those who meet eligibility requirements.
IMPORTANT: Effective February 1, 2024, Votran will strictly enforce the fare requirement when boarding the bus. This is due to the large amount of riders not paying their fare. For more information, please click here to read a letter from the Transit Director.
Votran does not provide Medicaid Transportation. Medicaid recipients must utilize the current Medicaid transportation provider for all of their Medicaid compensable trips. For assistance in finding Medicaid Transportation please call: Medicaid Helpline at 1-877-254-1055.
Click here for Votran Gold users guide for the deaf and hearing impaired
Click here for Votran Gold users guide audio format (mp3)
An eligibility application for Votran Gold service is in place as part of the approved ADA paratransit program. Anybody may download and print an application and users guide or request one from Votran by calling one of the Gold Service numbers below.
The Eligibility application must be filled out completely to be considered for transportation services from Votran. The eligibility process can take up to twenty-one (21) days to complete. If you are approved for Votran Gold Service, the scheduling of future trips is a quick and easy process.
In cases where the application reviewer determines that the applicant is not qualified for full eligibility, the reviewer prepares a letter of determination. The letter will explain whether the application has a determination of denial of full eligibility, a conditional eligibility or a temporary eligibility. In each letter the applicant will be provided the opportunity to appeal for full eligibility within 60 days of the postmark on the letter. The appeal form will be provided to the applicant along with the determination letter. If you prefer to make your appeal in person you may do so by appointment by calling the Votran Customer Service Manager.
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Gold service phone numbers
Greater Daytona Beach Area
West Volusia
Southeast Volusia |
Transportation Disadvantaged
Hotline |
Service hours correspond to those provided by the nearest fixed bus route. The following hours are a general guide:
EAST VOLUSIA
6:00 a.m. - 6:00 p.m., Monday through Saturday
WEST VOLUSIA & SOUTHEAST VOLUSIA
6:00a.m. - 6:00 p.m., Monday through Saturday
EVENING SCHEDULE
Limited service is available in Daytona during evening hours 6 p.m. to 11:30 pm.
SUNDAY SCHEDULE
Limited service is available in Daytona on Sunday 6:00 a.m – 6:00 pm.
Vo-Call is an electronic telephone messaging system with no waiting or hold time. With the automated system, you can:
- Call to check your upcoming trips whenever it is convenient for you—review an individual trip or all of your scheduled trips.
- Cancel a trip (unless, you try to cancel within 1 hour of your scheduled trip; in this case, you must call Votran at (386) 322-5100 to speak with a call center agent).
- Receive a reminder call the night before your trip is scheduled if you scheduled the trip more than a day in advance. On this call you can confirm your upcoming trip or cancel the trip if you choose.
- Receive a same day reminder call 10 minutes before your vehicle arrives.
- When you receive your Gold Service Application Approval Packet it will included a magnet with all the information you need to use Vo-Call. Make sure to fill in your Client ID and Password on the magnet and place it somewhere convenient, so that the information will be on-hand whenever you need to call Vo-Call.
The Vo-Call number is (386) 961-4799. When you call, you will be asked for your Customer Number, which you can get from Customer Service or Reservations, and your password, which we have set to your 4-digit year of birth.
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Gold service phone numbers
Greater Daytona Beach Area
West Volusia
Southeast Volusia |
Transportation Disadvantaged
Hotline |
A $3.00 one-way fare is charged for Gold service. Exact change is required. Votran drivers do not carry cash. A certified personal care attendant assisting the passenger will not be charged. A companion will be charged a $3.00 one-way fare. For more information on Votran fares please go to our Fare page .
Qualified persons or their personal care attendants must request transportation at least one day in advance of travel. Reservations can be made no more than 7 days in advance. When calling the Gold reservations office, please do not forget to make reservations for personal care attendants or companions accompanying you. Please do not forget to advise the reservation office of any mobility device you will travel with and if you will need a lift or ramp when boarding.
Subscription service is available for customers who require transportation service to the same destination at least three or more times a week. Only one telephone call is necessary to make a subscription service reservation. However, the reservations office must be advised of any change in scheduling needs.
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Gold service phone numbers
Greater Daytona Beach Area
West Volusia
Southeast Volusia |
Transportation Disadvantaged
Hotline |
ADA GOLD eligibility application (English)
ADA GOLD Eligibility Application (Spanish)
TD GOLD Eligibility Application (English)
TD GOLD Eligibility Application (Spanish)
GOLD Users Guide June 2023 (English Microsoft Word)
GOLD Users Guide June 2023 (English Adobe PDF)
ADA & TD Service Program Guidelines (Feb. 2024) (English Microsoft Word)
ADA & TD Service Program Guidelines (Feb. 2024) (English Adobe PDF)
Please note, the Spanish language version of the GOLD Users Guide and the ADA & TD Service Program Guidelines are in the process of being updated. If you need assistance, please contact Votran Customer Service at (386) 761-7700.
*To view and print pdf documents you need the Adobe Acrobat. If you do not have it you may download one for free.
