VoAccess
VoAccess (formerly known as Votran’s Gold Service) is available to persons who, because of physical or mental disability, are unable to transport themselves and cannot use fixed-route bus service. Assisting devices such as wheelchair lifts and lowered steps for easy boarding access meet requirements of the Americans With Disabilities Act. Service is available throughout Volusia County for those who meet eligibility requirements.
VoAccess does not provide Medicaid Transportation. Medicaid recipients must utilize the current Medicaid transportation provider for all of their Medicaid compensable trips. For assistance in finding Medicaid Transportation please call: Medicaid Helpline at 1-877-254-1055.
Click here for VoAccess (Votran Gold) users guide for the deaf and hearing impaired
Click here for VoAccess (Votran Gold) users guide audio format (mp3)
There are two types of services provided by VoAccess: Americans with Disability Act (ADA) service and Transportation Disadvantaged (TD) service. The two services have different eligibility requirements. Read below to find out more.
ADA Service
To be eligible for ADA service, the applicant must live within 3/4 mi of a fixed-route bus line and must be unable to transport themselves using the fixed-route bus service on at least some of their trips. A medical physician will need to complete a portion of the application.
TD Service
To be eligible for TD service, the applicant must not live within 3/4 mi of a fixed-route bus line and must not have any other transportation option available to them.
The Eligibility application must be filled out completely to be considered complete. Once the application is submitted, the approval process can take up to twenty-one (21) days to complete. If you are approved for VoAccess (formerly known as Votran Gold Service), the scheduling of future trips is a quick and easy process.
TD Uber Partnership Program
Beginning in January 2026, ambulatory riders who are eligible under the TD Program may take trips on Uber. These trips must be booked through the Spare app and the rider must have funds loaded onto their Spare Wallet. Cash or tokens will not be accepted on Uber trips. Uber trips may be scheduled up to 24 hours in advance. Click here to view a letter regarding this new service with more information.
In cases where the application reviewer determines that the applicant is not qualified for full eligibility, the reviewer prepares a letter of determination. The letter will explain whether the application has a determination of denial of full eligibility, a conditional eligibility or a temporary eligibility. In each letter the applicant will be provided the opportunity to appeal for full eligibility within 60 days of the postmark on the letter. The appeal form will be provided to the applicant along with the determination letter. If you prefer to make your appeal in person you may do so by appointment by calling the VoAccess Customer Service Manager.
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VoAccess phone numbers Greater Daytona Beach Area West Volusia Southeast Volusia |
Transportation Disadvantaged Hotline |
ADA Service hours correspond to those provided by the nearest fixed bus route. The following hours are a general guide:
EAST VOLUSIA
6:00 a.m. - 7:00 p.m., Monday through Saturday
WEST VOLUSIA & SOUTHEAST VOLUSIA
6:00a.m. - 6:00 p.m., Monday through Saturday
EVENING SCHEDULE
Limited service is available in Daytona during evening hours 7:00 p.m. to 11:30 pm.
SUNDAY SCHEDULE
Limited service is available in Daytona on Sunday 6:00 a.m – 6:00 pm.
TD Service hours are 6:00 a.m. to 7:00 p.m. Monday through Saturday.
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Gold service phone numbers Greater Daytona Beach Area West Volusia Southeast Volusia |
Transportation Disadvantaged Hotline |
A $3.50 one-way fare is charged for Gold service. Exact change is required. Votran drivers do not carry cash. A certified personal care attendant assisting the passenger will not be charged. A companion will be charged a $3.50 one-way fare. For information on Votran Fixed Route fares please go to our Fare page by clicking here.
Riders may purchase Gold Service Tokens in advance of their trip. These tokens can then be used to pay the fare onboard the bus instead of the rider needing cash. Current Gold Service tokens are printed on green paper. Votran will continue to accept the previous tokens (on white paper), but the rider will need to supplement the token with $0.50, as a result of the 2025 fare increase.
Qualified persons or their personal care attendants must request transportation at least one day in advance of travel. Reservations can be made no more than 7 days in advance. When calling the Gold reservations office, please do not forget to make reservations for personal care attendants or companions accompanying you. Please do not forget to advise the reservation office of any mobility device you will travel with and if you will need a lift or ramp when boarding.
Subscription service is available for customers who require transportation service to the same destination at least three or more times a week. Only one telephone call is necessary to make a subscription service reservation. However, the reservations office must be advised of any change in scheduling needs.
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VoAccess phone numbers Greater Daytona Beach Area West Volusia Southeast Volusia |
Transportation Disadvantaged Hotline |
ADA VoAccess eligibility application (English)
ADA VoAccess Eligibility Application (Spanish)
TD VoAccess Eligibility Application (English)
TD VoAccess Eligibility Application (Spanish)
VoAccess Visitor Certification Form (English)
VoAccess Visitor Certification Form (Spanish)
VoAccess Users Guide June 2023 (English Microsoft Word)
VoAccess Users Guide June 2023 (English Adobe PDF)
ADA & TD Service Program Guidelines (Jan. 2025) (English Microsoft Word)
ADA & TD Service Program Guidelines (Jan. 2025) (English Adobe PDF)
Please note, the Spanish language version of the VoAccess Users Guide, and the ADA & TD Service Program Guidelines are in the process of being updated. If you need assistance, please contact VoAccess Customer Service at (386) 761-7700.
Tenga en cuenta que la versión en español de la Guía del Usuario de VoAccess y las Directrices del Programa de Servicios de la ADA y TD están en proceso de actualización. Si necesita ayuda, comuníquese con el Servicio al Cliente de VoAccess al (386) 761-7700.
VoAccess Passenger Supension Policy (September 2024)
VoAccess Cancellation and No Show Policy (December 2024)
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