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Title VI Notice to the Public
The Votran Title VI program is posted on the Votran web site. To view and download a copy please click on Votran Title VI. Votran encourages feedback, complaints, comments and inquiries. Contact information is available on the interior of the buses, at our service plazas, on our maps and schedules, on the Votran bus stop signs, and through our web site at votran.org. The following notice is a permanent sign on the interior of all Votran buses.
Notice to the Public of Non-Discrimination Rights
Title VI of the Civil Rights Act of 1964 prohibits discrimination based on race, color, and national origin in programs and activities receiving Federal financial assistance (42 U.S.C. Section 2000d). In addition, Votran also prohibits discrimination based on religion, age, gender, disability, and/or marital status in accordance with section 303 of the Age Discrimination Act of 1975, as amended, 42 U.S.C. § 6102, section 202 of the Americans with Disabilities Act of 1990, 42 U.S.C. § 12132, and Federal transit law at 49 U.S.C. § 5332.
Votran is committed to practicing non-discrimination. If you believe you have been subjected to discrimination you may file a complaint with the Votran Civil Rights Officer at 386-756-7496, or with the Florida Commission on Human Relations at 850-488-7082 or 800-342-8170 (voice messaging), or with the Federal Transit Administration Office of Civil Rights, Attention Title VI Program, East Building, 5th Floor-TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590.
El Título VI de la Ley de Derechos Civiles de 1964 prohíbe la discriminación por motivos de raza, color y origen nacional en los programas y actividades que reciben asistencia financiera federal (42 U.S.C. Sección 2000d). Además, Votran también prohíbe la discriminación por motivos de religión, edad, género, discapacidad o estado civil de conformidad con la sección 303 de la Ley de Discriminación por Edad de 1975, en su forma enmendada, 42 U.S.C. § 6102, sección 202 de la Ley de Americans with Disabilities Act de 1990, 42 U.S.C. § 12132, y la Ley Federal de Tránsito en 49 U.S.C. § 5332.
Votran se compromete a practicar la no discriminación. Si usted cree que ha sido objeto de discriminación, puede presentar una queja ante el Oficial de Derechos Civiles de Votran al 386-756-7496, o ante la Comisión de Relaciones Humanas de Florida al 850-488-7082 o 800-342-8170 (mensaje de voz), o con la Oficina De Tránsito Federal de Administración de Derechos Civiles, Programa de Título de Atención VI, Edificio Este, 5th Piso -TCR, 1200 New Jersey Avenida, SE, Washington, DC 20590.
Title VI Complaint Procedure
- Any person who believes that he or she, or any specific class of persons, has been subjected to discrimination or retaliation prohibited by the Title VI of the Civil Rights Act of 1964, as amended, and related statutes, may file a written complaint. Votran investigates complaints received no more than 180 days after the alleged incident. All written complaints submitted to Votran’s Customer Service Department shall be referred immediately by the Customer Service Manager to the Florida Department of Transportation’s (FDOT) District Five Title VI Coordinator for processing in accordance with approved State procedures.
- Verbal and non-written complaints received by Votran‘s Customer Service Department shall be resolved informally by the Customer Service Manager. If the issue has not been satisfactorily resolved through informal means, or if at any time the person(s) request(s) to file a formal written complaint, the Civil Rights Officer shall refer the complaint to the FDOT’s District Five Title VI Coordinator for processing in accordance with approved State procedures.
- The Civil Rights Officer will advise the FDOT’s District Five Title VI Coordinator within five (5) calendar days of receipt of the allegations. The following information will be included in every notification to the FDOT’s District Five Title VI Coordinator:
- Name, address, and phone number of complaint.
- Name(s) and address (es) of Respondent.
- Basis of complaint (i.e., race, color, national origin, sex, age, disability, religion, familial status or retaliation.)
- Date of alleged discriminatory act(s).
- Date of complaint received by Votran
- A statement of the complaint.
- Other agencies (state, local, or Federal) where the complaint has been filed.
- An explanation of the actions that Votran has taken or proposed to resolve the allegation(s) raise in the complaint.
- Within ten (10) calendar days, the Civil Rights Officer will acknowledge receipt of the allegation(s), inform the Complainant of action taken or proposed action to process the allegation(s), and advise the complainant of other avenues of redress available, such as the FDOT’s Equal Opportunity Office (EOO).
- Within sixty (60) calendar days, the Civil Rights Officer will conduct and complete a review of the verbal or non-written allegation(s) and based on the information obtained, will render a recommendation for action in a report of findings to the General Manager of Votran.
- Within ninety (90) calendar days of the verbal or non-written allegation(s) receipt, the Civil Rights Officer will notify the Complainant in writing of the final decision reached, including the proposed disposition of the matter. The notification will advise the Complainant of his/her right to file a formal complaint with the FDOT’s EOO, if they are dissatisfied with the final decision rendered by Votran. The Civil Rights Officer will also provide the FDOT’s District Five Title VI Coordinator with a copy of this decision and summary of findings.
- The Civil Rights Officer will maintain a log of all verbal and non-written complaints received by Votran. The log will include the following information:
- Name of Complainant.
- Name of Respondent.
- Basis of Complaint (i.e., race, color, national origin, sex, age, disability, religion, familial stats or retaliation).
- Date verbal or non-written complaint was received by Votran.
- Date Votran notified the FDOT’s District Five Title VI Coordinator of the verbal or non-written complaint.
- Explanation of the actions Votran has taken or proposed to resolve the issue raised in the complaint.
To download the complaint form, CLICK HERE.
Point of Contact:
Customer Service Manager
950 Big Tree Road
South Daytona, FL 32119
Phone: 386-756-7496 ext. 4119
Disadvantaged Business Enterprise Program
As a recipient of USDOT funding from the Federal Transit Administration (FTA), Votran administers a DBE Program, in accordance with 49 CFR Part 26, to ensure nondiscrimination in the award of USDOT-assisted contracts and create a level playing field on which certified DBEs can compete for those contracts. While the DBE program includes fostering small business participation, only DBEs certified by the Florida Unified Certification Program are eligible to participate as DBEs. Votran is a local agency that certifies DBEs. Doing Business with Votran
Equal Employment Opportunity
Votran is a drug free/tobacco/nicotine workplace and an Equal Opportunity Employer committed to a diverse workforce. Veterans' preference is provided to qualified applicants pursuant to State law.
Votran participates in E-Verify, an Internet-based system of the Department of Homeland Security (DHS) and Social Security Administration that allows us to determine an employee's eligibility to work in the United States.