COVID-19 (coronavirus) Update. Stay informed with the latest information.

Title VI

Title VI Notice to the Public

The Votran Title VI program is posted on the Votran web site.  To view and download a copy please click on Votran Title VI. Votran encourages feedback, complaints, comments and inquiries. Contact information is available on the interior of the buses, at our service plazas, on our maps and schedules, on the Votran bus stop signs, and through our web site at The following notice is a permanent sign on the interior of all Votran buses.

Notice to the Public of Non-Discrimination Rights

Title VI of the Civil Rights Act of 1964 prohibits discrimination based on race, color, and national origin in programs and activities receiving Federal financial assistance (42 U.S.C. Section 2000d). In addition, Votran also prohibits discrimination based on religion, age, gender, disability, and/or marital status in accordance with section 303 of the Age Discrimination Act of 1975, as amended, 42 U.S.C. § 6102, section 202 of the Americans with Disabilities Act of 1990, 42 U.S.C. § 12132, and Federal transit law at 49 U.S.C. § 5332.

Votran is committed to practicing non-discrimination. If you believe you have been subjected to discrimination you may file a complaint with the Votran Civil Rights Officer at 386-756-7496, or with the Florida Commission on Human Relations at 850-488-7082 or 800-342-8170 (voice messaging), or with the Federal Transit Administration Office of Civil Rights, Attention Title VI Program, East Building, 5th Floor-TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590.

El Título VI de la Ley de Derechos Civiles de 1964 prohíbe la discriminación por motivos de raza, color y origen nacional en los programas y actividades que reciben asistencia financiera federal (42 U.S.C. Sección 2000d). Además, Votran también prohíbe la discriminación por motivos de religión, edad, género, discapacidad o estado civil de conformidad con la sección 303 de la Ley de Discriminación por Edad de 1975, en su forma enmendada, 42 U.S.C.  § 6102, sección 202 de la Ley de Americans with Disabilities Act de 1990, 42 U.S.C.  § 12132, y la Ley Federal de Tránsito en 49 U.S.C. § 5332.

Votran se compromete a practicar la no discriminación. Si usted cree que ha sido objeto de discriminación, puede presentar una queja ante el Oficial de Derechos Civiles de Votran al 386-756-7496, o ante la Comisión de Relaciones Humanas de Florida al 850-488-7082 o 800-342-8170 (mensaje de voz), o con la Oficina De Tránsito Federal de Administración de Derechos Civiles, Programa de Título de Atención VI, Edificio Este, 5th Piso -TCR, 1200 New Jersey Avenida, SE, Washington, DC 20590.

Title VI Complaint Procedure

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Volusia Transit Authority (Votran) may file a Title VI complaint by completing and submitting the agencys Title VI Complaint Form. The Volusia Transit Authority (Votran) investigates complaints received no more than 180 days after the alleged incident. The Authority will process complaints that are complete.  Once the complaint is received, Votran will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether

the complaint will be investigated by our office.  The Votran has 30 days to investigate the complaint. If more  information  is  needed  to  resolve  the  case,  the  Volusia  Transit  Authority  may  contact  the complainant. The complainant has 45 business days from the date of the letter to send requested information  to  the  investigator  assigned  to  the  case. If  the  investigator  is  not  contacted  by  the complainant or does not receive the additional information within 45 business days, the Authority can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.  After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 60 days after the date of the letter or the LOF to do so.  A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590

Votran's representative will maintain a log of all verbal and non-written complaints received by Votran. The log will include the following information:

  1. Name of Complainant.
  2. Name of Respondent.
  3. Basis of Complaint (i.e., race, color, national origin).
  4. Date verbal or non-written complaint was received by Votran.
  5. Date Votran notified the FDOT’s District Five Title VI Coordinator of the verbal or non-written complaint.
  6. Explanation of the actions Votran has taken or proposed to resolve the issue raised in the complaint.

To download the complaint form, CLICK HERE.

Point of Contact:

Customer Service Manager


950 Big Tree Road

South Daytona, FL 32119

Phone:  386-756-7496 ext. 4124

Fax: 386-756-7487

Disadvantaged Business Enterprise Program

As a recipient of USDOT funding from the Federal Transit Administration (FTA), Votran administers a DBE Program, in accordance with 49 CFR Part 26, to ensure nondiscrimination in the award of USDOT-assisted contracts and create a level playing field on which certified DBEs can compete for those contracts.  While the DBE program includes fostering small business participation, only DBEs certified by the Florida Unified Certification Program are eligible to participate as DBEs. Votran is a local agency that certifies DBEs.  Doing Business with Votran

Equal Employment Opportunity

Votran is a drug free/tobacco/nicotine workplace and an Equal Opportunity Employer committed to a diverse workforce.  Veterans' preference is provided to qualified applicants pursuant to State law.

Votran participates in E-Verify, an Internet-based system of the Department of Homeland Security (DHS) and Social Security Administration that allows us to determine an employee's eligibility to work in the United States. Votran Careers